# Refund a payment

Send a customer's card payment back in full or in part from the Transactions table.

Source: https://yaya.page/support/articles/billing/refund-a-payment
Last updated: 2026-10-02

## Before you start
- You are the workspace owner. Only the owner sees the refund buttons.
- Payments are connected and the payment shows under **Transactions**. See [Take card payments](/support/articles/billing/take-card-payments).
- About 1 minute.

## Refund a payment
1. Open **Settings** > **Payments**.
2. Find the payment in **Transactions** by email and date.
3. Click **Full refund** to return the whole amount.
4. Wait for the table to reload. **Status** shows the new state.

The money goes back to the card the customer paid with. yaya also returns its plan fee on the refunded amount.

## Refund part of a payment
1. Open **Settings** > **Payments**.
2. Find the payment in **Transactions**.
3. Click **Partial refund**.

Partial refund returns half of what is still unrefunded, rounded to the cent. Click it again to return half of the remainder. There is no field for a custom amount.

## Fix common problems
**The refund buttons are greyed out.** The payment is already fully refunded.

**There are no refund buttons.** You are not the owner. Ask the owner.

**Refund failed.** Try again. If it keeps failing, email support@yaya.page with the customer email and date.

**The invoice still says Paid.** A refund changes the transaction. It does not change the invoice status. Click **Void** on the invoice if you want it closed out.