# Import and download contacts

Import a customer list from CSV, JSON or vCard, or download selected customers as CSV.

Source: https://yaya.page/support/articles/customers/import-and-download-contacts
Last updated: 2026-10-02

## Before you start
- A file in CSV, JSON or vCard format.
- For CSV, an **Email** column. **First Name**, **Last Name** and **Phone Number** are optional.
- Up to 10 files per import, 4 MB total.

## Import a list
1. Click **Customers** in the left rail.
2. Click the upload icon (**Import contacts**).
3. Drop your files in the box, or click to choose them.
4. Click **Import**.
5. Read the result line, then click **Done**.

The result reads like "Imported 40, skipped 3 duplicates, 1 errors." Errors list the file, the row and the reason.

## Download customers
1. Tick the box next to each customer, or tick **Select all**.
2. Click **Download** in the bar that appears.

The CSV file has ID, first and last name, email, phone, created and updated times for the customers you selected.

## Fix common problems
**Rows were skipped as duplicates.** Email is the identity. A row with an existing email is skipped. A row with an existing phone is skipped too and listed in the errors.

**"Those files are over 4 MB."** Split the list into smaller files.

For your full data, see [Export your data](/support/articles/account/export-your-data).