# Set up email on your own domain

Turn on email for a domain you connected, then create a mailbox like hello@yourdomain.com. Needs the Launch or Grow plan.

Source: https://yaya.page/support/articles/mailboxes/email-on-your-own-domain
Last updated: 2026-10-23

## Before you start
- A paid plan. Launch includes 1 mailbox and Grow includes 5. Free has none. See [Plans and billing](/support/articles/billing/plans-and-billing).
- You are a workspace owner.
- A domain connected to your site. See [Connect a domain you own](/support/articles/domains/connect-a-domain).

## Pick a way
- **Move my DNS to yaya.** Mail uses `name@yourdomain.com`. yaya manages the domain's DNS.
- **Use a subdomain.** Mail uses `name@label.yourdomain.com`. You add two NS records. Your site and any other mail stay where they are.

## Move your DNS to yaya
1. Open **Website** > **Domain**.
2. Click **Use for email** on the domain's card.
3. Choose **Move my DNS to yaya**.
4. Change the nameservers at your registrar. See [Move your DNS to yaya](/support/articles/domains/move-dns-to-yaya).
5. Click **Turn on email** when the move is done.

## Use a subdomain
1. Click **Use for email** on the domain's card.
2. Choose **Use a subdomain**.
3. Type a **Subdomain label**, for example `mail`.
4. Click **Create subdomain**.
5. Add the two NS records yaya shows at the DNS host for your domain.
6. Click **Check again**, then **Turn on email**.

## Create the mailbox
**Mail records** shows **Not started**, **Waiting**, **Ready** or **Failed**. When it shows **Ready**, a **Mailbox name** field appears.

1. Type a name, for example `hello`.
2. Click **Create mailbox**.

The address appears in the list. Read and send mail from the **Inbox**. See [Mailboxes and the shared inbox](/support/articles/mailboxes/mailboxes-and-inbox).

## Fix common problems
**There is no Mailbox name field.** The mail records are not **Ready** yet. Click **Check again**.

**It says "Your plan's mailbox limit is reached."** Delete a mailbox or upgrade. See [Change or cancel your plan](/support/articles/billing/change-or-cancel-your-plan).

**Mail does not arrive.** See [Emails not arriving](/support/articles/troubleshooting/emails-not-arriving).