# Mailboxes and the shared inbox

How yaya mailboxes work, what the inbox shows, and who can see it.

Source: https://yaya.page/support/articles/mailboxes/mailboxes-and-inbox
Last updated: 2026-10-03

## What a mailbox is
A mailbox is an email address for your business. Its address looks like `hello.your-handle@yayasite.com`: the name you pick, a dot, your workspace handle, then the yayasite.com domain.

## What the inbox shows
**Inbox** in the left rail is one list. It mixes two kinds of rows, and the **Source** column tells you which is which.
- **form**: a message someone sent through the contact form on your site.
- **mailbox**: an email thread that reached one of your mailboxes.

Rows are sorted by newest activity. A dot marks unread rows, and the number next to the **Inbox** title is the unread count. The search box filters by name, address and message text.

## Who can see mail
Owners and editors can read mailbox mail, write new messages and reply. Viewers see a notice that mail is visible to owners and editors, and they have no **Compose** button or reply box. Only owners see the **Mail settings** button (the gear next to search), which opens the **Mail setup** panel, and only owners can create a mailbox. Editors see "Ask the owner to create a mailbox."

## Limits
Free plans include 0 mailboxes, Launch includes 1 and Grow includes 5. Each mailbox can send up to 100 emails per day.

## What you can do from the inbox
- Create a mailbox with **Create mailbox**. See [Create and manage a mailbox](/support/articles/mailboxes/create-a-mailbox).
- Read mail and download attachments.
- Write a new message with **Compose**, or answer a thread with **Reply**. See [Reply to a message](/support/articles/mailboxes/reply-to-a-message).
- Forward a mailbox's mail to another address. See [Forward mailbox mail to another address](/support/articles/mailboxes/forward-mailbox-mail).

Sent messages show in the thread view.

## Next steps
- [Create and manage a mailbox](/support/articles/mailboxes/create-a-mailbox)
- [Read a message and download attachments](/support/articles/mailboxes/read-a-message-and-download-attachments)
- [Reply to a message](/support/articles/mailboxes/reply-to-a-message)
- [Forward mailbox mail to another address](/support/articles/mailboxes/forward-mailbox-mail)
- [Check your mail setup](/support/articles/mailboxes/check-your-mail-setup)