# Keep your email working

Connecting a domain to yaya does not touch your mail. Keep your MX records and your existing inbox.

Source: https://yaya.page/support/articles/migrate/keep-your-email-working
Last updated: 2026-10-03

## Your mail stays where it is
Connecting your domain to yaya changes where the website lives. It does not move your email. Mail for you@yourdomain.com keeps going to your current provider, such as Google Workspace, Microsoft 365 or your host.

Your MX records decide where mail goes. You do not edit them to connect a site.

## Before you switch DNS
1. Open the DNS settings for your domain.
2. List every MX record and every TXT record that mentions SPF, DKIM or DMARC.
3. Take a screenshot of them.
4. Change only the web record yaya shows. See [Switch DNS with no downtime](/support/articles/migrate/switch-dns-with-no-downtime).
5. Send a test email to your domain address after the switch.

## yaya mailboxes
yaya mailboxes live on the business mail subdomain, with addresses at yayasite.com. They run alongside your existing mail, and the shared inbox reads them. See [Mailboxes and the shared inbox](/support/articles/mailboxes/mailboxes-and-inbox). The Free plan has no mailboxes, see [Plans and billing](/support/articles/billing/plans-and-billing).

An owner creates one with **Create mailbox** in **Mail setup**, which opens from the gear next to search in the **Inbox**. Owners and editors can read and reply to its mail there.

yaya mailbox addresses end in yayasite.com. For addresses on your own domain, like hello@yourdomain.com, see [Set up email on your own domain](/support/articles/mailboxes/email-on-your-own-domain). To keep your existing email provider, leave its MX records as they are.

To read a yaya mailbox in your current provider, forward it. See [Forward mailbox mail to another address](/support/articles/mailboxes/forward-mailbox-mail).

## Fix common problems
**Mail stopped after I changed DNS.** You replaced or deleted an MX record. Put the saved records back.

**I changed my nameservers.** Records not copied to the new host stop working. Restore the old nameservers, or copy every record across first.

**Mail goes to spam.** Check that your SPF and DKIM records are still in place. See [Emails not arriving](/support/articles/troubleshooting/emails-not-arriving).