# Can't sign in

Fix sign-in links that expire, codes that fail, the browser check and the rate limit.

Source: https://yaya.page/support/articles/troubleshooting/cant-sign-in
Last updated: 2026-10-02

## How sign-in works
yaya emails you one message with a link and a 6-digit code. Both last 10 minutes. **Continue with Google** works too when it is shown.

## Fix common problems
**No email arrives.** Check spam, then confirm the address is spelled right. Wait a minute and request a new one. See [Emails not arriving](/support/articles/troubleshooting/emails-not-arriving).

**"This link expired or was already used."** A link works once. Enter your email again for a new one.

**"That code didn't match."** Check the digits in the newest email. Older emails carry older codes.

**"That code expired."** Codes last 10 minutes. Send yourself a new email.

**"Too many tries."** A code allows 5 attempts. Send yourself a new email.

**"Too many tries. Wait about a minute."** You asked for too many links. The limit is 5 per minute from one network. Wait, then try once.

**"Too many sign-in attempts from this network."** The background browser check did not finish, so the form sent your request with a small allowance shared by everyone on your network. Wait a few minutes, then try once. Use **Continue with Google** meanwhile, or turn off the content blocker for this site.

**Google sign-in did not complete.** Try again, or use the email link instead.

**Signed in, but the wrong account.** Use the same email you signed up with. See [Sign-in methods](/support/articles/account/sign-in-methods).

Still locked out? Email support@yaya.page from the address on the account.