# Contact support

Message yaya from the Help sheet in your workspace, or email support@yaya.page.

Source: https://yaya.page/support/articles/troubleshooting/contact-support
Last updated: 2026-10-02

## Message us from your workspace
1. Click **Help** in the workspace sidebar.
2. Check **Guides for this screen** first. It lists articles for the page you are on.
3. Click **Message us**.
4. Fill in **Subject** and **How can we help?**.
5. Click **Send**.

yaya shows **Message sent.** and replies by email to the address on your account. A subject can run to 200 characters and a message to 5,000.

> Note: **Message us** is for people who can edit the site. Viewers see **Email us** instead.

## Email us
Write to support@yaya.page. Or click **Email us** in the Help sheet.

## What to include
- The page you were on and what you clicked.
- What you expected and what happened.
- Your domain, if it is about a domain.
- Any error text, word for word.

## Fix common problems
**"This message may already have been sent."** Your message went through. Check your inbox for a reply before sending again.

**"Could not send your message."** Try again. The limit is 10 messages an hour. If you hit it, wait and retry.

**No reply by email.** Check spam, then write to support@yaya.page from the address on your account.