# Emails not arriving

Check Mail setup in your inbox, domain verification, suspended mailboxes and size limits.

Source: https://yaya.page/support/articles/troubleshooting/emails-not-arriving
Last updated: 2026-10-03

## Check Mail setup first
1. Open **Inbox** in your workspace.
2. Select **Mail settings** (the gear next to search) to open **Mail setup**.
3. Read the status next to each mailbox for receiving and sending.

## Fix common problems
**Receiving says "Waiting for nameserver delegation."** The mail domain is not live yet. Follow the panel's steps at your domain provider, then check again.

**Receiving says "Mail setup is in progress."** Wait a few minutes. Domain verification has to finish first.

**Receiving says verification failed.** Fix the DNS records on the domain, then check again. See [Fix a domain that won't verify](/support/articles/domains/fix-a-domain-that-wont-verify).

**Sending says suspended.** Sending is turned off for that mailbox or domain, and replies will not go out. Email support@yaya.page.

**A message to the right address never shows up.** yaya rejects messages to an address with no mailbox and does not store them. Confirm the exact address under your mailboxes.

**Mail is not reaching your outside address.** Find the **Forwarding** line under the mailbox in **Mail setup**. **Pending confirmation** means the confirmation link was not used yet. See [Forward mailbox mail to another address](/support/articles/mailboxes/forward-mailbox-mail).

**A large message is missing.** The limit is 25 MB for a whole message. yaya drops attachments over 10 MB but keeps the message text.

**Sign-in emails are missing.** These are separate from your inbox. See [Can't sign in](/support/articles/troubleshooting/cant-sign-in).

For setup, see [Mailboxes and the shared inbox](/support/articles/mailboxes/mailboxes-and-inbox) and [Keep your email working](/support/articles/migrate/keep-your-email-working).