Change your email

Before you start

• You are signed in.
• Access to the new address's inbox.
• About 5 minutes. If you own a workspace, add a 24-hour wait.

Change the address

1. Click Settings at the bottom of the sidebar.
2. Open Profile.
3. Replace the address in Email address with the new one.
4. Click Send verification code.
5. Open the email titled "Confirm your new yaya email" in the new inbox.
6. Type the 6-digit code under Confirmation code.
7. Click Confirm code.
8. Sign in again with the new address.

Confirming ends every session on every device, so step 8 is needed.

Owners wait 24 hours

If you own a workspace, the account is on a 24-hour security hold. You can request the change now, but Confirm code only works after the hold ends. The code then stays valid for up to 48 hours from the request. Everyone else has 30 minutes.

Limits

• Each code works once.
• The sixth wrong code cancels the request.
• Each account can start 3 changes per hour.
• Click Cancel change to drop a pending request.

Fix common problems

The address already belongs to another account. Use a different address.

The code did not arrive. Check spam, then click Cancel change and start again.

Confirm code does nothing during the hold. Wait until the time shown under the field.

Your public Business email under Business details is a separate field. Changing your sign-in address does not change it.