Reply to a message

Reply to a contact-form message

1. Click Inbox and click a row with the form source.
2. Open the Messages tab in the panel that slides in.
3. Click Reply next to the message.

Reply opens a new email in your own mail app, addressed to the customer with the subject "Re: Your message". You send it from there, so it goes out from your own address and not from a yaya mailbox.

Email at the top of the panel opens a blank email to that customer.

Compose a new message

Owners and editors see Compose in the Inbox header.

1. Click Inbox in the left rail.
2. Click Compose. The New message box opens.
3. Pick the From address if you have more than one mailbox.
4. Type one or more addresses in To. Separate them with commas.
5. Type a Subject, then write the message.
6. Click Send.

If you have no mailbox, Compose says "You need a mailbox to send mail." An owner sees Create a mailbox. An editor is asked to ask the owner. On the Free plan the box says "A paid plan includes mailboxes you can send mail from."

Reply from a mailbox

1. Click Inbox and open a row where the Source column says mailbox.
2. Scroll to the Reply panel under the conversation.
3. Check To and Subject. A reply goes to the newest sender and the subject starts with "Re:". You can change both.
4. Write the message and click Send.

The message goes out from the same mailbox. "Sent to" and the address appear under the button when it lands, and the message shows in the thread.

Format and attach

The toolbar has bold, italic, link and lists. Links must start with http://, https:// or mailto:. Pasted text arrives as plain text.

Click Attach to add files. You can attach up to 10 files, and 3.5 MB in total. For bigger files, share them from Files instead.

Each mailbox can send 100 emails a day.

Send through the API

You can also send from a mailbox with the API. Send a POST request to /api/tenants/<tenantId>/mailboxes/<mailboxId>/messages with to, subject and text or html.

Add inReplyTo with the message id to reply. HTML is cleaned before it goes out. See Use the REST API.

Fix common problems

"Add a real email address to send to." The To field has no valid address.

"Write a message before sending." The body is empty.

"This mailbox has reached today's sending limit." It can send again tomorrow.

"This mailbox is suspended and cannot send mail." Email support@yaya.page.

"Too big to email." The attachments are over 3.5 MB together. Share the file from Files instead.

I do not see Compose or Reply. Your role is viewer. Ask an owner to change it.

Customers say they did not get the reply. Ask them to check spam. See Emails not arriving.