Read a message and download attachments

Open a message

1. Click Inbox in the left rail.
2. Click a row where the Source column says mailbox.
3. Read the message. The header shows the sender, the recipient and the time.

Opening a thread marks it read. The unread dot and the count next to Inbox update.

Download an attachment

1. Open the message.
2. Find the Attachments panel next to the message.
3. Click the file name. The file downloads to your computer.

Each file shows its type and size. Only attachments on received mail are listed.

Follow the conversation

When a thread has more than one message, an In this conversation panel lists the others. Click one to open it.

How messages display

HTML emails render with scripts and forms removed, and links open in a new tab. A plain text email shows as text.

Fix common problems

An attachment is missing. yaya does not store files over 10 MB. The message still arrives. Ask the sender to share it by link.

A whole email is missing. A message over 25 MB in total is rejected. See Emails not arriving.

"Mail is visible to owners and editors." Your role is Member. Ask an owner to make you an Admin.

"Mail is unavailable right now." The list could not load mail. Contact-form messages still show. Try again in a few minutes.