See contact form leads
Find the messages visitors send through your site's contact form.
Last updated
Open a form message
- Click Customers in the left rail.
- Click the person who wrote.
- Click Messages.
Each submission shows the message and the date. Newest comes first. Click Load older for earlier ones.
What the form asks
The contact form asks for a name, an email, a message and a consent tick box. Extra questions you add to the form stay on that person's record.
Where else it lands
Each submission creates or updates a customer record, and it also shows in the Inbox with the form source. There is no separate Leads page.
Fix common problems
No messages yet. Nobody has sent the form on your published site. Send one yourself to test it.
A visitor says the form failed. They may have skipped the consent box or the security check. The form tells them what is missing.
A message has no customer row. Search Customers by email. Repeat submissions from one email share one record.
Anyone on the team can open Messages on a customer.
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