Emails not arriving
Check Mail setup in your inbox, domain verification, suspended mailboxes and size limits.
Last updated
Check Mail setup first
- Open Inbox in your workspace.
- Select Mail settings (the gear next to search) to open Mail setup.
- Read the status next to each mailbox for receiving and sending.
Fix common problems
Receiving says "Waiting for nameserver delegation." The mail domain is not live yet. Follow the panel's steps at your domain provider, then check again.
Receiving says "Mail setup is in progress." Wait a few minutes. Domain verification has to finish first.
Receiving says verification failed. Fix the DNS records on the domain, then check again. See Fix a domain that won't verify.
Sending says suspended. Sending is turned off for that mailbox or domain, and replies will not go out. Email support@yaya.page.
A message to the right address never shows up. yaya rejects messages to an address with no mailbox and does not store them. Confirm the exact address under your mailboxes.
Mail is not reaching your outside address. Find the Forwarding line under the mailbox in Mail setup. Pending confirmation means the confirmation link was not used yet. See Forward mailbox mail to another address.
A large message is missing. The limit is 25 MB for a whole message. yaya drops attachments over 10 MB but keeps the message text.
Sign-in emails are missing. These are separate from your inbox. See Can't sign in.
For setup, see Mailboxes and the shared inbox and Keep your email working.
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Still stuck? Email support@yaya.page.